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     ----------------------------------------------------------------------
     
     FROM:  Rick Fillion                                DATE:  02/14/95
     
     TO:    Customers of TMO Information Technology
     
     ----------------------------------------------------------------------
     
     About a week ago I mailed out a survey asking for feedback about the
     IT department.  I hope you've had a chance to look it over and return
     it.
     
     I'm mailing out this reminder letter to everybody I initially sent the
     survey to, because many surveys have been returned anonymous and I
     have no way of knowing who has or hasn't returned it.  If you've 
     already sent it back, thank you for helping us out.
     
     If you haven't yet had a chance to fill it out, please take a few 
     minutes to complete the survey and send it back.  This information is
     very important to us for measuring customer satisfaction and 
     benchmarking our progress in improving our customer focus.  The more
     replies we get, the more accurate our results will be.
     
     If you misplaced or never received the survey, please give me a call
     and I'll be happy to send one out.
     
     Thanks,
     
     
     Rick Fillion
     Your TMO IT Survey Administrator

